Download Maintenance Request Form here
Please note the following regarding Rental Emergencies
What is a Rental Emergency?
Please take care to read and be familiar with the RTA guidelines below defining what is classified by an out of business hours emergency. If the maintenance request or emergency reported does not comply with the RTA guideline then you, the Tenant, will incur all costs involved.
In case of an Emergency, please contact your Property Manager first. To obtain your Property Manager contacts please visit
Energex Emergency Contact
Call 13 62 62 to notify us of power outages or to seek advice on restoration timeframes. In an emergency, such as fallen powerlines or electric shocks, call 13 19 62. Outages are updated every 15 minutes.
Please also take the time to familiarise yourself as to what constitutes as an Emergency.
The Act states emergency repairs are:
a burst water service or a serious water service leak
a blocked or broken lavatory system or fittings
a serious roof leak
a gas leak
a dangerous electrical fault
flooding or serious flood damage
serious storm, fire or impact damage
a failure or breakdown of the gas, electricity or water supply to the premises
a failure or breakdown of an essential service or appliance on premises for hot water, cooking or heating
a fault or damage that makes premises unsafe or unsecure
a fault or damage likely to injure a person, damage property or unduly inconvenience a tenant of premises, or
a serious fault in any staircase, lift or other common area which inhibits or unduly inconveniences residents in gaining access to or using the premises
If a Trades is called to the property and it is not deemed as an emergency, you as the Tenant will be liable for the Emergency call out cost.
Further information can be found on the RTA website here: https://www.rta.qld.gov.au/Forms-and-publications/Fact-sheets/General-tenancy-fact-sheets/Rental-premises-use-condition-and-repairs-fact-sheet